Overview

At VirtuaGigs we want you to feel confident using our platform. We provide paid subscriptions that give users access to tasks that can be completed in return for payment. This policy explains when refunds are available, how to request one, the cancellation process, and important exceptions.

14-Day Money-Back Guarantee (Summary)

If you are not satisfied with your initial subscription, you may request a full refund within 14 days of your first subscription payment, provided your account is in good standing and there is no evidence of fraud, abuse, or violation of our Terms of Service. Refunds are issued to the original payment method in ZAR (South African Rand) unless otherwise required by the payment provider.

Who is eligible for a refund?

• Users requesting a refund within 14 days of the first subscription charge (initial purchase only).
• Accounts that have not been found to engage in fraud, multiple account abuse, or terms violations.
• Requests made through the official support channel (see “How to request a refund”).

When refunds are NOT available

• Refund requests made after 14 days from the first subscription payment (renewals are non-refundable; you may cancel to stop future billing).
• Accounts that show clear evidence of abuse, fraudulent activity, manipulation of tasks, or use of multiple accounts to circumvent platform rules.
• Requests for refunds on payouts already earned and paid to the user for completed tasks.
• Any disputes caused by issues outside our control (for example, bank processing delays, currency conversion fluctuations, or third-party payment gateway limits).

Partial refunds and prorating

We generally issue only full refunds (within the 14-day window) for the initial subscription payment. Partial or prorated refunds may be considered in exceptional cases at our discretion — contact support with full details and we will review your case.

How to request a refund

1. Email our support team at [email protected] or use the Contact Us form. Include your account email, subscription date, and a brief reason for the refund request.
2. We will reply within 48 business hours with confirmation that your request has been received and whether it is eligible for review.
3. If eligible, we will process the refund to your original payment method. Please allow up to 7–14 business days for the refund to appear in your account (time varies by bank/payment provider).

Processing and timing

Once approved, refunds are issued to the original payment method in ZAR. Processing time depends on the payment provider; banks can take additional time. We recommend keeping the original payment method open until the refund completes.

Cancellations and stopping future billing

You may cancel your subscription at any time from your account settings to prevent future charges. Cancellation does not automatically trigger a refund unless you are within the 14-day refund window and otherwise eligible. After cancellation, you will retain access through the current billing period.

Chargebacks and disputes

If you initiate a chargeback with your bank or payment provider before contacting us, we may place a temporary hold on your account while we investigate. Chargebacks for eligible refunds may delay or complicate the refund process. Please contact support first — we will resolve eligible refund requests promptly and this prevents unnecessary holds or account flags.

Refund currency and conversions

All charges and refunds are processed in ZAR (South African Rand). If you paid using a different currency, your bank or payment provider may apply conversion rates or fees — those are outside our control.

Record keeping and privacy

We retain records of refunds and cancellations in accordance with our privacy policy and applicable laws. Personal information required to process refunds is handled securely and only used to complete the refund and related communications.

Contact & escalation

For any questions about refunds or cancellations, please contact our support team:

• Email: [email protected]
• Contact form: Contact

If you do not receive a response within 5 business days, reply to the original ticket or mark your email as urgent and we will escalate.

Dispute resolution

In the unlikely event of a dispute, we will attempt to resolve issues directly. Where required by local law, disputes may be escalated to a relevant consumer protection body or resolved under the jurisdiction of the address listed above.

Changes to this policy

We may update this Refund & Cancellation Policy from time to time. The "Last Revised" date at the top of this page indicates the most recent update. Continued use of our services after changes indicates acceptance of the updated policy.